Meet Our Team
At OZTranslation Services, our ability to deliver excellence is built on two core pillars: great people and a rigorous process. The team you’ll meet here is the driving force behind our company’s mission, and they are passionately committed to upholding the values of accuracy, security, and client success in every project.
Organisations We Work With
Our Standards of Excellence
NAATI Certified Standard
A NAATI-certified linguist handles every translation service request for official use in Australia.
Multi-Step Quality Assurance
Our projects pass through a mandatory quality control process managed by our in-house team.
Bank-Grade Security & Safety
Encrypted file transfers and strict Non-Disclosure Agreements protect your documents.
500+ Vetted Global Linguists
Our core team manages a vast network of specialists, giving us expert-level depth in over 150 languages.
Our Core Team: Your Dedicated Partners
- Our Leadership Team
- Project & Account Management Team
Matthew Williams
Position: CEO & Founder
Matthew founded OZTranslation Services after seeing firsthand how inaccurate or delayed translations created significant barriers for businesses and individuals. With over 15 years of industry experience, he has been instrumental in developing the rigorous quality assurance processes and technology infrastructure that set our company apart. Today, he remains actively involved in high-level strategy, ensuring the entire team is empowered to deliver on our promise of speed, accuracy, and seamless communication.
Sophia Martinez
Position: Chief Operating Officer (COO)
Sophia is the architect of the smooth and reliable client experience at OZTranslation Services. As a certified PMP, she has engineered our internal workflows to ensure every project moves seamlessly from quote to delivery. Her focus on optimising processes means clients receive their projects on time and with zero friction. She is responsible for the operational excellence that allows our team to handle complex, high-volume projects with precision and care.
Ethan Walker
Position: Chief Financial Officer (CFO)
Ethan's expert financial stewardship is the bedrock of our company's stability and reliability. His oversight ensures we can continuously invest in the best technology and attract top-tier linguistic talent, directly benefiting our clients' projects. As a CPA and with over 12 years of experience, he provides the strategic financial health that gives our clients peace of mind that they are partnering with a secure, long-term provider.
Olivia Scott
Position: Chief Marketing Officer (CMO)
Olivia is responsible for connecting our expert services with the global clients who need them. She acts as the voice of the customer within our company, using her deep understanding of digital strategy and brand development to ensure our communication is always clear, helpful, and transparent. Her work ensures that from the first time you visit our website to the moment you receive your translation, your experience is intuitive and user-friendly.
Benjamin Clark
Position: Chief Technology Officer (CTO)
Benjamin is the guardian of our clients' data and the engine behind our efficiency. He architects and manages the secure, encrypted technology infrastructure that protects your sensitive documents at every stage. He constantly evaluates and implements the latest tools, from AI-powered quality checks to secure client portals, to ensure our translation process is not only fast and accurate but also one of the most secure in the industry.
Emily Davis
Position: Director of Client Relations
As our lead client advocate, Emily's entire focus is on ensuring a personalised and supportive customer experience. She is the first point of contact for addressing client needs and providing tailored solutions. Her background as a Certified Negotiator makes her an exceptional problem-solver, skilled at ensuring every client feels heard, valued, and completely satisfied with the outcome of their project.
Isabella Gray
Position: Director of Human Resources
Isabella is the gatekeeper of our quality promise. As a Certified HR Professional, she designed and manages the rigorous vetting process for both our in-house team and our global network of linguists. She ensures that only the most qualified and reliable talent is brought on board, which is a direct guarantee to our clients that a proven expert will handle their project.
Samuel Walker
Position: Director of International Expansion
Samuel charts the course for our global growth, ensuring we have the capability and knowledge to serve clients in new and emerging markets. He builds strategic partnerships and understands the international compliance standards that allow our clients to expand their reach with confidence. His work ensures that no matter where your business takes you, we have the resources to support you. .
Liam Harris
Position: Senior Project Manager
As your single point of contact, Liam is an expert at demystifying the translation process. With over 8 years of experience managing complex projects for the legal, mining, and government sectors, he excels at ensuring every detail is covered. He brings a chess player's strategic mindset to every project, meticulously selecting the perfect linguistic expert from our network and overseeing our multi-step quality checks to guarantee your translation is delivered on time and with perfect accuracy.
Olivia Green
Position: Project Manager
Olivia combines her background in Linguistics with her skills as a Certified ScrumMaster to manage projects with both linguistic precision and agile efficiency. She specialises in ensuring complex, multi-language projects remain organised and on schedule. Her goal is to provide clients with complete transparency, offering detailed progress updates and ensuring a seamless and predictable execution of every translation.
Ethan Clark
Position: Account Manager
Ethan serves as a long-term strategic partner for our clients, specialising in building lasting relationships. He excels at deeply understanding a client's business to anticipate their ongoing translation needs, proactively providing solutions for recurring projects. By streamlining the entire account management process, he makes it effortless for clients to get high-quality translations consistently. His goal is to ensure that every client feels like a valued partner with a dedicated advocate inside our company.
Chloe Davis
Position: Account Manager
Chloe is the client's dedicated advocate, ensuring a seamless and positive experience from the initial query to post-project follow-up. She excels at maintaining crystal-clear communication, handling all aspects of the client relationship, including project updates, feedback, and ensuring complete satisfaction. Her focus is on making the entire process feel supportive and transparent, so clients are always informed and confident that their needs are being met with the highest level of service.
James Scott
Position: Senior Project Coordinator
James specialises in navigating our most complex, multi-faceted translation projects from initial consultation to final delivery. As a senior coordinator with a Six Sigma Green Belt, he has a proven track record of ensuring high-stakes projects are completed on time while meeting rigorous quality standards. He excels at identifying and addressing potential challenges before they become roadblocks, maintaining smooth progress and giving clients ultimate peace of mind.
Grace Martinez
Position: Project Coordinator
Grace is the organisational engine of our project team, ensuring every translation is structured for maximum efficiency. She serves as the logistical backbone for our projects, responsible for coordinating timelines, managing resources, and maintaining seamless communication between clients and our linguists. Her meticulous attention to detail and commitment to customer service mean clients are always kept in the loop and confident that their project is progressing smoothly behind the scenes.
Our Process: How We Guarantee Quality
Our team’s expertise is supported by a robust and proven process for managing our global network of translators. We don’t just find linguists; we cultivate and manage an elite network to ensure consistent, high-quality outcomes.
Rigorous Translator Vetting
Before any NAATI translator joins our network, they are meticulously vetted by our HR and Project Management teams. This includes verifying credentials like NAATI certification, testing their skills, and assessing their subject-matter expertise in fields like law, medicine, and finance.
Intelligent Project Matching
Our Project Managers use their deep industry experience to match your specific document with the ideal linguist. This isn't an automated process; it's a strategic decision to ensure the person translating your content understands its particular terminology, context, and nuance.
Quality Assurance and Review
No translation is delivered without a final quality check. This crucial step, overseen by our in-house team, ensures the translation is accurate, complete, and formatted correctly for its intended purpose, providing a critical safety net and peace of mind.
Confidentiality and Data Security
No translation is delivered without a final quality check. This crucial step, overseen by our in-house team, ensures the translation is accurate, complete, and formatted correctly for its intended purpose, providing a critical safety net and peace of mind.
1 Rigorous Translator Vetting
Before any NAATI translator joins our network, they are meticulously vetted by our HR and Project Management teams. This includes verifying credentials like NAATI certification, testing their skills, and assessing their subject-matter expertise in fields like law, medicine, and finance.
2 Intelligent Project Matching
Our Project Managers use their deep industry experience to match your specific document with the ideal linguist. This isn't an automated process; it's a strategic decision to ensure the person translating your content understands its particular terminology, context, and nuance.
3 Quality Assurance and Review
No translation is delivered without a final quality check. This crucial step, overseen by our in-house team, ensures the translation is accurate, complete, and formatted correctly for its intended purpose, providing a critical safety net and peace of mind.
4 Confidentiality and Data Security
No translation is delivered without a final quality check. This crucial step, overseen by our in-house team, ensures the translation is accurate, complete, and formatted correctly for its intended purpose, providing a critical safety net and peace of mind.